Frequently Asked Questions

WHAT SHIPPING OPTIONS ARE AVAILABLE?

Canada-wide delivery

Domestic shipping is calculated by weight (ranges between $6 and $15). Lighter orders are defaulted to untracked shipping ($6) but can be upgraded to tracked shipping for a $13 flat rate. Heavier orders will ship for $13 and come with a tracking number. Please note that untracked shipping means that neither of us will have access to any tracking information.

I am not liable for any lost, missing, or stolen packages. Once it’s out of my hands, there’s unfortunately nothing I can do. The carrier is responsible for ensuring your package arrives safely, so I recommend contacting Canada Post to open a case.

 

WHEN WILL MY ORDER BE SHIPPED OUT?

Processing time for your order is up to 10 business days. Sometimes I have items that I make as they are ordered, so I give myself a window of 10 business days to have them out the door. It might be a lot quicker, but better to be safe than sorry!

I know it might seem like a long wait, but I'm just one person who makes and assembles everything, packages orders, runs our social media accounts, purchases inventory, designs our graphics, etc. In short: please be patient with me!
 

CAN I RETURN OR EXCHANGE MY ITEM?

At this moment I am not allowing returns or exchanges.

 

"MY ITEM ARRIVED DAMAGED!"

If this happens, please contact me immediately and include pictures. Sometimes it's an easy fix! I don't mind replacing damaged items, but please be aware that small bubbles, lumps, etc. are not considered flaws. Items are handmade and imperfections are to be expected - they are not grounds for a refund or new item.

 

"MY ITEM NEVER ARRIVED!" 

Unfortunately, if you choose untracked shipping, there's nothing I can do about missing parcels. Once it leaves my house, it is no longer within my control. The carrier is responsible for ensuring your package arrives safely, so I recommend contacting Canada Post to open a case.

 

"DO YOU HAVE MORE OF... XYZ?"

If I have more of something, it will be on the website. I tend to sell out very quickly, so I recommend always setting a reminder/alarm for restock days. Once items are sold out, they are sold out until I announce they're being restocked. You can also opt-in to receive an email notification when certain items are restocked. This helps me judge what items to prioritize restocking, and how many to make as well!