Frequently Asked Questions
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Thunder Bay Orders
Domestic shipping is calculated by weight (ranges between $5 and $13). Lighter orders are defaulted to untracked shipping ($5) but can be upgraded to tracked shipping for a $13 flat rate. Heavier orders will ship for $13 and come with a tracking number.
I am not liable for any lost, missing, or stolen packages. Once it’s out of my hands, there’s nothing I can do. If a package goes missing, I recommend contacting Canada Post to open a case.
International delivery fees are calculated by weight (ranges between $10 and $17). Lighter orders are defaulted to untracked shipping for $10 but can be upgraded to tracked shipping for a $17 flat rate. Heavier orders will ship for $17 and come with a tracking number.
WHEN WILL MY ORDER BE SHIPPED OUT?
Processing time for your order is up to 10 business days. Sometimes I have items that I make as they are ordered, so I give myself a window of 10 business days to have them out the door. It might be a lot quicker, but better to be safe than sorry!
CAN I RETURN OR EXCHANGE MY ITEM?
At this moment I am not allowing any returns or exchanges.
"MY ITEM ARRIVED DAMAGED!"
If this happens, please contact me immediately and include pictures. I don't mind replacing damaged items, but please be aware that small bubbles, lumps, etc. are not considered flaws. Items are handmade and imperfections are to be expected - they are not grounds for a refund or new item.
"MY ITEM NEVER ARRIVED!"
Unfortunately, if you choose untracked shipping, there's nothing I can do about missing parcels. Once it leaves my house, it is no longer in my power to do anything. At that point, I would recommend contacting Canada Post to open a case.
"DO YOU HAVE MORE OF... XYZ?"
If I have more of something, it will be on the website. I tend to sell out very quickly, so I recommend always setting a reminder/alarm for restock days. Once items are sold out, they are sold out until I announce they're being restocked. You can also opt-in to receive an email notification when certain items are restocked. This helps me judge what items to prioritize restocking, and how many to make as well!